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Appliance Issues

For any appliance issues, please unplug affected appliance and send an email to fixit@poppyresidential.co.uk.

Please include Name of Tenant, Property Address, Contact Number, Email Address, Time of Report, Summary of problem.

Please include images of the issue.

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Bathroom and Toilet

If you have any bathroom or toilet related issues please send an email to fixit@poppyresidential.co.uk

Please include Name of Tenant, Property Address, Contact Number, Email Address, Time of Report, Summary of problem.

Please include images of the issue.

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Bleeding a Radiator

When to do it?
You should do this if the top part of the radiator is cold and the bottom is warm. This means that there is air trapped in the system (which should be filled with water). Bleeding the radiator releases this air and allows hot water to fill the whole system.

Before Bleeding.
If the whole radiator is cold, check the radiator valve is turned up. If more than one radiator is cold, the whole system may need to be checked by an engineer. Email us at the office to arrange this (fixit@poppyresidential.co.uk). Turn off the heating system before bleeding otherwise the pump might draw more air into the system. You will need a radiator key, available from most DIY shops, you will also need an old cloth and a bucket/bowl.

How to Bleed.
The bleed valve is the smallest square nut at the top end of the radiator. Place the key over the valve and hold the cloth around it to catch any water. Gently turn the key anti-clockwise until you hear a hiss – this is the air being released. When water starts to come through, turn the key back clockwise to shut the valve off. DO NOT UNSCREW THE VALVE COMPLETELY AS THE PLUG WILL COME OUT.

For more information view this video. https://www.youtube.com/watch?v=sjyEkLwHtTc

If this issue persists email us on fixit@poppyresidential.co.uk

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Boiler Issues

Heating not working?
Close this window and click on 'Heating Not Working Properly'.

Gas Boiler and smell gas?
Call Transco on 0800 111 999 and report to Poppy on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145).

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Burst Pipes

Turn off the water at the main stopcock.

Open all taps to drain water from the system.

If any electric fittings get wet DO NOT TOUCH and turn the electricity off at the consumer unit if possible.

If this issue persists email us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145)

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Condensation

How to prevent condensation in your property - http://www.envirovent.com/blog/14-ways-to-help-reduce-condensation-in-your-property/

If this issue persists email us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145).

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Electrics Issues

Have you lost electricity? (See Turning Off Electricity).

For any other issues please contact us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145)

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Turning Off Electricity

If you need to turn off all electricity, use the main on/off switch on the fuse box.

Checking the fuse box
It will either have fuses or trip switches. Modern electric circuits are fitted with a circuit breaker fuse system. If a fault develops, a switch is tripped and the circuit is broken, stopping power to the circuit. Old units will have fuses.

When a switch is Tripped
Open the cover on the consumer unit to expose the trip switches. Check which switches have tripped to the OFF position and put them back to the ON position. For further info refer to the manual if available (if not in paper form these can usually be downloaded from the internet)

Overloading plug sockets are a common cause of a trip or blown fuse. Do not overload plug sockets by using multiple plug adapters.

For more information visit: https://www.ssepd.co.uk/PowerCuts/WhatToDo/

For any other issues please contact us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145)

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Fire?

Call the Fire Brigade on 999.

More tips on fire prevention in the home click: https://www.youtube.com/watch?v=_LrlsXi2dC0

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Fixtures and Fittings

Send email to fixit@poppyresidential.co.uk

Please include Name of Tenant, Property Address, Contact Number, Email Address, Time of Report, Summary of problem. Please include images of the issue.

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Heating not Working Properly

Check the thermostat to make sure it isn’t set to low. Also check that the timer is set correctly on the boiler.

To set the timer – Check the clock is showing the correct time, if not put the timer switch to 'clock' and adjust the time using the buttons. Reset the time switch to auto. Set heating and hot water switches to come on once, twice or stay on at all times.

For any other issues please contact us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145).

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Home Security

Are you insured?

Visit our trusted insurance provider – UK Insurance Net

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Water Leak

Place a bucket underneath the leak.

Pull back any carpets and lay down towels/newspaper to absorb any dampness.

If this issue persists email us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145)

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Locked Out?

Locked out: During office hours call us on 01482 324010 as you may be provided with a spare key (payable deposit).

Out of hours, please call our emergency call out number 07432710145 (Call out fee £80).

For any other issues please contact us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145).

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Sink Draining Slowly

This is likely to be a build-up of lime scale and food. Use drain/sink unblocking liquid to remove the blockage.

If this issue persists email us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145)

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Smell Gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call Transco on 0800 111 999.

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Information About Your Tenancy

You can download your tenancy information pack here
Download Tenancy Pack (PDF)

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Tenant Emergency

Call Poppy on 01482 324010

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Tenant Responsibilities

  • Light bulb replacement
  • Smoke detector & CO detector batteries
  • Blocked sinks & wastes
  • Dealing with pest infestation
  • Sticking locks (try lubricant before contacting Poppy)
  • Garden refuse removal
  • Maintaining adequate ventilation particularly in the kitchen and bathroom
  • Cleanliness & tidiness of external areas
  • General day to day home maintenance

Please note - If we are called out to a repair, which is due to your negligence then you will be liable for the full cost. You must never instruct your own contractor. If you do so you will be responsible for the cost.

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Useful Contacts

Hull City Council
01482 300300 (properties within the Hull boundary)
www.hullcc.gov.uk

East Riding Council
01482 393939 (properties outside Hull boundary)
www.eastriding.gov.uk

Energy Providers
If you are unsure who currently supplies your gas and electricity, please use the following contacts:
Gas 0870 608 1524
Electricity 0845 330 0889

Yorkshire Water
www.yorkshirewater.com
0345 1242424

Telephone & Broadband
01482 602000

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Washing Machine not Draining

Your pump filter is probably blocked. Drain the machine and check the filter for foreign objects.

If this issue persists email us on fixit@poppyresidential.co.uk or 01482 324010. (If this is an out of hours emergency, please call our emergency number 07432710145).

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Fixit

Please check the tenant responsibilities by clicking the button below before using this report system

Tenant Responsibilities


You can also download our Fix It! pack

Download PDF (9 MB)

 

Still got a problem? Click the box below that relates closest to your issue.

Appliance Issues

Bathroom and Toilet

Bleeding a Radiator

Boiler Issues

Burst Pipes

Condensation

Electrics Issues

Turning Off Electricity

Fire?

Fixtures and Fittings

Heating not Working Properly

Home Security

Water Leak

Locked Out?

Sink Draining Slowly

Smell Gas?

Information About Your Tenancy

Tenant Emergency

Tenant Responsibilities

Useful Contacts

Washing Machine not Draining

Contact Poppy